We understand that productivity and customer satisfaction are essential for any business. However, did you know that your support agents' help desk environment can create significant obstacles to achieving both? By equipping your help desk with intelligent tools, you can help your agents resolve customer issues more quickly and reduce the need to navigate multiple applications.
If your support agents are constantly switching between different apps to assist customers, it’s time to streamline their workflow by cutting down on the number of tools they use daily.
With Getyn Voice, you can seamlessly integrate a phone system into Getyn Desk, allowing your agents to stay focused without constantly switching tabs. The native integration with GDialer enables efficient handling of both incoming and outgoing calls directly within the Desk web app.
Provide quality support over the phone. Every time!
Unlock a full suite of essential cloud telephony features with Getyn Voice, including IVR-based call routing, incoming call queues, live call monitoring, call transfers, call recording, detailed call logs, and comprehensive reports.
Personalize your customer interactions with intuitive contact look-ups
Enhance personalized interactions by displaying caller details from Desk in screen pop-ups for all incoming calls. Simply link your phone numbers to Desk for seamless information delivery.
Establish just-in-time, context-aware transitions
Facilitate effective context sharing among your agents by merging or warm transferring calls. This allows them to communicate essential information to one another, enabling more accurate and timely resolution of customer inquiries.
Double your call volume without leaving Desk or any web page
GDialer automatically detects telephone numbers in Desk or any web page, allowing you to make calls instantly with a click-to-call icon next to each number. Connect with more customers effortlessly while staying engaged in Desk.
Track call records in a single place
Monitor your prospects and customers, identify trends, and act quickly by allowing your agents to access call detail records directly from Desk for each customer entry. Even if an agent misses a call, the call logs in the Logs tab of GDialer provide the information they need to follow up appropriately later.
Handle large teams with ease using bulk imports
Import your agents in bulk from Desk to effortlessly set them up as Voice users. This streamlines the process and boosts productivity for large teams.
Get easy access to call recordings
You can quickly download and play call recordings directly within Desk, as Getyn Voice logs call interactions with customers as activities. This allows you to pinpoint issues and assess how your customer interactions are affecting your business.
Call your contacts directly
Quickly and easily call unsaved numbers directly from Desk using GDialer 's dial pad widget, without needing to open the Voice app.
Customize your call settings
Choose whether to receive calls in all active tabs or just within Getyn tabs. Use silent mode to mute call notifications and enable Do-Not-Disturb to disable incoming calls. You can also set holidays and redirect callers to your voicemail on those dates. Configure your business hours for your phone numbers to route calls appropriately. Additionally, Getyn Voice lets you block any phone number.
Without GDialer, call handling is limited to the Getyn Voice interface and not available in Desk or other web pages. GDialer is currently supported only on Chrome and Firefox browsers.
Getyn Voice integration with Desk is included in all plans for Voice's Business Phone and Enterprise Telephony editions. Refer to this guide for complete setup instructions.
